Safe and Warm Advice Service

Safe and Warm Advice Service

The project aims to support consumers in vulnerable situations and address carbon monoxide (CO) safety issues: supporting clients to use energy efficiently, affordably and safely.

Energy advice is provided both as group sessions and as individual support. Group sessions can be delivered to both consumers and to frontline workers.  The service also aims to provide holistic advice and support and signpost clients to specialist advisers for support with issues other than energy. In particular, to maximise their incomes.

The main areas in which this service can support you include:

  • energy efficiency advice
  • how to read meters and/or bills
  • payment methods
  • raising disputes with suppliers about back billing or other complex issues
  • resolving energy billing and debt issues
  • taking forward complaints about an energy supplier or distributor on a client’s behalf
  • referrals to Home Energy Scotland (HES)
  • benefit entitlement checks and referrals to the Warm Home Discount.
  • supporting vulnerable clients to register on the relevant Priority Services Register 
  • Locking Cooker Valve referrals into SGN where a need is identified to add a safety device to the gas cooker.
  • providing information and advice about emergency funds, housing support, food vouchers to support with immediate need, managing household outgoings.
  • carbon monoxide (CO) safety awareness
  • CO awareness group sessions for clients and/or frontline workers

The service is funded by SGN.